Services

Services

In addition to the consulations for and commissioning of our systems, we also offer the associated services.

As part of the software maintenance contracts, this includes free software updates as well as an adequate phone support and remote access in case of malfunctions. We also offer maintenance contracts with additional services such as spare parts shipping on the same work day or appropriate warranty extensions.

On request, we also provide additional trainings of several operators at the location of our customers.

This is an overview of our maintenance contracts

Basic
  • Software maintenance contract for one year
  • Software updates free of charge
  • Phone support for failures free of charge
  • Remote access free of charge
Advanced
  • Software maintenance contract for one year
  • Performance specifications:
  • Software updates free of charge
  • Phone support for failures free of charge
  • Remote access free of charge
  • After phone consultation and query per remote access or spare part shipment on the same day.
Professional
  • Software maintenance contract for one year
  • On-site service
  • Warranty extension (max. 3 years)
  • Performance specifications:
  • Software updates free of charge
  • Phone support for failures free of charge
  • Remote access free of charge
  • After phone consultation and query per remote access or spare part shipment on the same day.
  • Warrantly extension by 1 year (except PC)